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The IAF Board treats any complaints with the utmost concern and will deal with them expeditiously and in confidence.All complaints involving IAF members or certification/registration bodies accredited by IAF members are regarded as extremely serious. Anyone wishing to submit a complaint concerning the operations of an IAF member or accredited certification/registration body should do so by emailing the relevant details to the IAF Corporate Secretary (see contact information below) together with any necessary documentation required to substantiate the complaint.

A copy of the IAF mechanism for dealing with complaints is available for information from IAF PR1:2004 Procedure for the Investigation and Resolution of complaints in Procedure Documents.

Contact Information - Contact the Secretary of IAF using the online email form.


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